Customer Success Specialist - Remote

Overview

The Customer Success Specialist at Cambly will support enterprise learners and admins in Turkey, driving engagement and success across the B2B customer base.

In Short

• Lead onboarding sessions for students.
• Drive platform engagement through outreach and training.
• Support admins with inquiries and solutions.
• Recommend usage optimizations for value maximization.
• Monitor learner progress and intervene as needed.
• Celebrate learning milestones with students and admins.
• Generate and share reports on utilization and satisfaction.
• Run surveys for actionable feedback.
• Identify at-risk accounts early to mitigate churn.
• Track support tickets and report recurring issues.

Requirements

• 2–3 years of experience in Customer Success or Account Management.
• Exceptional communication and interpersonal skills.
• Highly analytical and data-driven.
• Proactive problem-solver with organizational skills.
• Comfortable with technology and digital platforms.
• Fluency in Turkish and proficiency in English.
• Must be based in Turkey and familiar with the local market.

Benefits

• Mission-driven company making English accessible worldwide.
• Fast-paced, high-impact environment with global collaboration.
• Opportunity to support meaningful learning outcomes.
• Competitive compensation and stock options.