Remote Otter LogoRemoteOtter

Bilingual Customer Service Specialist - Spanish/English - Remote

Posted 4 days ago
Customer Service
Full Time
TX, USA

Overview

The Bilingual Customer Service Specialist will manage client accounts, provide solutions, and ensure effective communication with customers in both English and Spanish.

In Short

  • MUST BE BILINGUAL IN ENGLISH & SPANISH
  • Efficiently manage client accounts
  • Analyze payment history and communicate account statuses
  • Recommend solutions and negotiate collection arrangements
  • Document all activities according to procedures
  • Support a high volume of inbound calls
  • Receive top-notch paid training
  • Enjoy unlimited advancement opportunities
  • Work in a supportive team environment
  • Be part of a rewarding benefits package

Requirements

  • MUST BE BILINGUAL IN ENGLISH & SPANISH
  • High School Diploma required
  • Minimum typing speed of 30 WPM
  • Previous customer service experience
  • Strong organizational and problem-solving skills
  • Excellent verbal and written communication skills
  • Attention to detail
  • Working knowledge of Microsoft Windows, Word, and Excel
  • Ability to maintain a calm demeanor under pressure

Benefits

  • Top-notch paid training
  • Unlimited advancement opportunities
  • Comprehensive benefits package
  • Supportive team environment
  • Career development opportunities
Sutherland logo

Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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