Customer Success Manager - Remote

Overview

UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions and employee training. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer and employee moments for enterprise brands.

In Short

• Hands-on, customer-facing role focused on building relationships and driving adoption.
• Work remotely with a distributed team.
• Collaborate with Sales, Product, and Engineering teams.
• Design effective use cases and training scenarios for customers.
• Capture customer insights to influence product development.
• Lead onboarding and enablement sessions for enterprise customers.
• Test new features from a customer perspective.
• Contribute to defining Customer Success operations.
• Work in a fast-paced, early-stage environment.
• Engage with exciting customers using innovative technology.

Requirements

• 4+ years in Customer Success or similar role in a B2B SaaS environment.
• Experience with enterprise customers and relationship management.
• Comfortable leading customer conversations and workshops.
• Hands-on experience with AI tools and conversational design.
• Ability to translate customer needs into structured insights.
• Familiarity with software development lifecycle.
• Proactive and ownership-driven in a startup environment.
• Strong communication and analytical skills.
• Organized and adaptable team player.
• Interest in conversational technology and product development.

Benefits

• Global team with diverse backgrounds.
• Employee Share Options scheme.
• Annual learning allowance for professional growth.
• Health insurance coverage.
• Participation in global Company Summit.
• Flexibility to work from various locations.
• Your choice of hardware: PC or Mac.