Junior Support Specialist - Remote

Overview

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

In Short

• Respond to and resolve queries from our customer’s customers via email.
• Escalate advanced/complex queries to appropriate internal channels.
• Continuously improve knowledge of Paddle products.
• Collect feedback and report any issues encountered.
• Participate in team meetings and process improvements.
• Work standard hours from Monday to Friday.
• Be part of a global team of buyer support specialists.
• Great growth potential within the role.
• Ideal for those passionate about customer support.
• Opportunities to progress into higher customer support functions.

Requirements

• 0-2 years experience in customer support or eager to transition.
• Proficient English speaker.
• Happy to work remotely across different time zones.
• Love interacting with and helping people.
• Share experiences and feedback to build skills.
• Continuously seek improvement.
• Investigative mindset and out-of-the-box thinking.

Benefits

• Diverse and inclusive work environment.
• Unlimited holidays and enhanced parental leave.
• Attractive salaries and stock options.
• Retirement plans and private healthcare.
• Investment in learning and personal development.
• Regular internal and external training opportunities.
• Transparent, collaborative, and respectful culture.
• Digital-first company with flexible working options.
• Commitment to building a diverse team.
• Supportive application process for all candidates.