Junior IT Support Specialist - Remote

Overview

BizAway is looking for a driven and enthusiastic Junior IT Support Specialist to contribute to the growth and success of our IT Team.

In Short

• Providing first-level support to all BizAway employees, both in-person and via remote access.
• Configuring, deploying, retrieving, and troubleshooting Windows and macOS laptops and mobile devices.
• Supporting and maintaining peripherals like monitors, keyboards, and printers.
• Managing user accounts using our cloud IAM system.
• Contributing to internal IT documentation, guides, and FAQs.
• Assisting with IT inventory tasks.

Requirements

• Knowledge of Windows and macOS operating systems.
• Knowledge of Android and iOS mobile operating systems.
• Experience in troubleshooting common hardware, software, and network issues.
• Basic understanding of networking principles (TCP/IP, DNS, DHCP).
• Excellent communication skills and the ability to explain technical topics to non-technical users.
• Proactive, service-oriented attitude with a focus on user satisfaction.
• Fluency in English (written and spoken).
• Availability to travel occasionally to other company locations or for training.

Benefits

• A seat on a scale-up with skyrocketing growth.
• Attractive compensation, including equity in the company.
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions.
• Multicultural and international team.
• Collaborative and smart environment to work and learn.
• Free coffee to kick-start your day and free beers to celebrate together.
• Remote work, flexible working policy and great offices in Europe.