Junior IT Support Specialist - Remote

Overview

We’re seeking a Junior IT Support Specialist on our IT team. You’ll be working closely with IT, Security, HR, and other groups to respond to technical issues for our employees, manage access to corporate systems, assist in employee onboarding, equipment purchasing, and a number of other areas. You will also be expected to pick up new technologies and expertise on the job and make decisions in some cases without close supervision.

In Short

• Triage, prioritize, and resolve incoming IT support requests with a strong focus on customer satisfaction
• Provide primary IT support and manage standard endpoints (macOS & Windows) and SaaS environment (Google Workspace, Entra ID, Slack, Zoom, Atlassian, etc.)
• Assist with employee account provisioning, hardware procurement lifecycle, and access requests for third-party software
• Create and maintain documentation around standard operational procedures, best practices, and how-tos
• Collaborate with other teams (particularly Security, HR, Engineering, and Executive Assistants) on various projects & problems
• Occasional travel to company events and local onsite work

Requirements

• Bachelors Degree (any) or equivalent work experience in IT Support
• Beginner-to-intermediate level understanding of common operating systems (macOS & Windows) and productivity tools (Google Workspace, Slack, etc.)
• Demonstrated ability to communicate and collaborate effectively with technical and non-technical individuals
• A bias to action and a history of self-education

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!