IT Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Assist in the onboarding process for new hires by setting up workstations, accounts, and necessary software.
• Troubleshoot and resolve software, hardware, and network issues promptly and effectively.
• Manage inventory and procurement processes for new hires as well as users who have left the company.
• Collaborate with other IT team members to implement and maintain IT infrastructure and systems.
• Document and maintain records of IT support activities, including resolutions and troubleshooting steps.
• Ensure compliance with IT policies, procedures, and security protocols.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• 2+ years of experience in IT support or a related field.
• Proficiency in troubleshooting software, hardware, and network issues.
• Strong customer service and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with ITIL framework and ticketing systems is a plus.

Benefits

• Join a dynamic team at Midi Health.
• Opportunity to work remotely.
• Engage in a diverse organizational culture.
• Be a part of a supportive and innovative environment.