IT Support Specialist - Remote

Overview

The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software, ensuring smooth IT operations.

In Short

• Respond to and resolve Service Desk tickets while maintaining SLA compliance.
• Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS).
• Provide hardware/software troubleshooting for desktops, laptops, and mobile devices.
• Perform patch management and vulnerability remediation.
• Onboard and offboard employees with IT equipment.
• Support Google Workspace administration.
• Maintain and support printers, scanners, and meeting rooms.
• Track and manage IT asset inventory.
• Manage corporate mobile devices' lifecycle.
• Contribute to IT knowledge base and documentation.

Requirements

• Diploma/Degree in Computer Science, IT, Engineering or related field.
• 3+ years of experience in IT Support.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Proficiency with Google Workspace administration.
• Familiarity with network concepts.
• Experience with LAN room infrastructure (a plus).
• Audio/visual system experience (a plus).
• Good understanding of technical products.
• Experience in a technical or engineering organization is an asset.
• Excellent communication skills.

Benefits

• Flex working arrangements.
• Home office reimbursement program.
• Baby bonus & parental leave top-up program.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.
• Retirement savings program.