IT Support Specialist - Remote

Overview

In this full-time role, you will provide proactive IT support, perform system audits, and ensure the successful implementation of IT and security policies while performing service requests such as: employee onboarding/off-boarding and system improvements within a fast-paced, growing environment.

In Short

• Implement all general IT and company security policies and procedures
• Identify, log, and resolve technical problems utilizing our ticketing system
• Handle hardware and software purchasing
• Manage and complete service and support requests
• Store, receive, set up, and ship Mac laptops from Parsley’s office
• Identify potential changes and system improvements
• Ensure that work is carried out within agreed service levels
• Collaborate on additional projects as needed
• Commute to our New York Center once a week for on-premise support

Requirements

• MacOS administration experience
• Experience with supporting a remote-first environment
• Knowledge of Jamf or similar device management tools
• Employee onboarding/off-boarding experience
• Experience with procurement and inventory control
• Familiarity with healthcare regulations preferred
• Startup experience

Benefits

• Equity Stake
• 401(k) + Employer Matching program
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend