Remote Otter LogoRemoteOtter

IT Support Specialist - Remote

Posted 4 days ago
DevOps / Sysadmin
Full Time
Mexico

Overview

The IT Support Specialist will provide internal technical support, assist project teams with technology needs, and maintain the growth of IT systems, ensuring smooth operations.

In Short

  • Perform daily system monitoring for smooth operations.
  • Provide OS, application, hardware, and VoIP support.
  • Conduct hardware upgrades for desktops and laptops.
  • Manage hardware and software inventory.
  • Facilitate employee onboarding and offboarding.
  • Create and maintain system documentation.
  • Participate in project planning and deployment.
  • Administer local office network.

Requirements

  • 3+ years of experience in support desk or systems administration.
  • Hands-on experience with Windows and macOS deployment.
  • Experience with Microsoft 365 (Intune, Exchange Online, etc.).
  • Familiarity with VMware or Hyper-V.
  • Knowledge of PowerShell and backup methodologies.
  • Experience with Help Desk systems like Zendesk.
  • Fluent in English and Spanish.
  • Willingness to respond to emergencies after hours.

Benefits

  • Competitive salary and equity program.
  • Comprehensive medical, dental, and vision insurance.
  • Pension/retirement matching.
  • Generous discretionary time off.
  • Paid leave for new parents and caregivers.
Delinea logo

Delinea

Delinea is a leading provider of privileged access management (PAM) solutions, dedicated to securing identities through centralized authorization. Formed in April 2021 from the merger of PAM leaders Centrify and Thycotic, Delinea offers a comprehensive platform that addresses the complexities of modern security needs across cloud and traditional infrastructures. The company focuses on eliminating identity-related threats by applying context and intelligence throughout the identity lifecycle. With a commitment to innovation, reliability, and a culture of respect, Delinea empowers organizations to manage access seamlessly while ensuring security teams maintain control. The company values diversity and collaboration, providing a supportive work environment that fosters career growth and meaningful contributions to making the world a safer place.

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