Remote Otter LogoRemoteOtter

IT Support Specialist - Remote

Posted 5 days ago
Customer Service
Full Time
MI, USA
$65000/year

Overview

The IT Support Specialist will provide high-quality technical support to clients, primarily working remotely with occasional on-site visits, focusing on troubleshooting and infrastructure support.

In Short

  • Provide remote and on-site client support
  • Participate in on-call rotation
  • Assist with server and network equipment installation
  • Onboard and off-board users
  • Perform on-site client onboarding
  • Interface with vendors for hardware issues
  • Troubleshoot hardware problems
  • Ensure client satisfaction
  • Maintain current documentation
  • Support various operating systems including Windows, Mac, Linux, iOS, and Android

Requirements

  • 2+ years of IT support experience at an MSP
  • Active Directory experience
  • Proficiency in Microsoft 365
  • Familiarity with firewalls and network equipment
  • Experience with a ticketing system/PSA tool
  • Valid driver's license and reliable transportation

Benefits

  • Medical, Dental, Vision, Disability, Life insurance
  • Simple IRA
  • Holidays and PTO
twonice logo

twonice

Twonice is a family-owned company in the building construction industry, headquartered near Milwaukee, WI. They specialize in designing building components and trusses for both residential and commercial projects. With a commitment to quality and customer service, Twonice offers a collaborative work environment where experienced professionals can thrive. The company values attention to detail and problem-solving skills, providing opportunities for remote work while maintaining a strong connection to their roots in the Midwest.

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