IT Support Specialist - Remote

Overview

As an IT Support Specialist at Headway, you will be vital in supporting all employees from a technology perspective as they build the future of mental healthcare. You'll dedicate two days a week to our New York City office, providing essential on-site technical support, including A/V setup and troubleshooting, in addition to general office IT maintenance. The remaining time will be dedicated to remote support for all employees and contributing to broader IT improvements.

In Short

• Act as a primary point of contact for all IT-related issues, providing tier-1 support.
• Provide on-site A/V support for meetings and presentations.
• Support the setup and maintenance of office network connectivity.
• Log, track, and resolve IT incidents in a timely manner.
• Contribute to and maintain the internal IT knowledge base.
• Collaborate with other IT team members for process improvements.
• Enjoy solving technical problems and helping others.
• Work in a fast-paced startup environment.
• Hands-on experience with the latest technologies.
• Value great customer service.

Requirements

• 1-3 years of experience in IT support or a related field.
• Able to work on-site at our New York City office 2 days per week.
• Experience providing technical support for conference room technology.
• Strong troubleshooting skills for AV-related issues.
• Administration expertise with products like Okta, Google Workspace, Zoom, Slack, Jira.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Understanding of macOS, Windows, and ChromeOS operating systems.

Benefits

• Equity Compensation.
• Medical, Dental, and Vision coverage.
• HSA / FSA.
• 401K.
• Work-from-Home Stipend.
• Therapy Reimbursement.
• 16-week parental leave for eligible employees.
• Flexible PTO.
• Employee Assistance Program (EAP).
• Training and professional development.