Clinical Coordinator - Remote

Overview

The Clinical Coordinator plays a crucial role in establishing and maintaining a robust operational foundation within Parsley Health, contributing to the seamless delivery of healthcare services and enhancing the overall membership and clinical experience.

In Short

• Provide exceptional member experience in all interactions.
• Assist in administrative tasks supporting clinicians and health coaches.
• Manage scheduling, chart prep, and operational workflows.
• Handle member inquiries and technical troubleshooting.
• Maintain accurate documentation and records.
• Meet performance metrics related to member satisfaction.
• Support administrative projects and initiatives.
• Work weekends and holidays as needed.
• Utilize excellent phone skills and customer service abilities.
• Adapt quickly to changing circumstances in a fast-paced environment.

Requirements

• 1+ year in healthcare, operations, or customer service.
• Proven experience in a call center environment.
• Excellent verbal communication skills.
• Strong listening and problem-solving abilities.
• Experience with electronic medical record systems is a plus.
• Demonstrable attention to detail and organizational skills.
• Flexibility to adapt to changes.
• Ability to work holidays.
• Bachelor’s degree is a nice-to-have.
• Knowledge of industry-specific terminology is beneficial.

Benefits

• Equity Stake.
• 401(k) with Employer Matching.
• Remote-first working environment.
• Complimentary health membership.
• Subsidized medical, dental, and vision insurance.
• Generous paid time off.
• Annual professional development stipend.
• Annual wellness stipend.