IT Support Specialist - Remote

Overview

Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.

In Short

• Provide onsite and remote IT support across macOS and Windows environments.
• Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees.
• Troubleshoot software and hardware issues, including core business applications.
• Maintain conference room systems, digital signage, printers, and other collaboration tools.
• Assist in WiFi and network deployments across campus and remote locations.
• Research, install, configure, and support internal software and cloud tools.
• Create and maintain IT documentation, knowledge bases, and training guides.
• Support campus network infrastructure and maintain ethernet/fiber cabling.
• Implement IT security best practices and strengthen overall cybersecurity.
• Work alongside the IT Manager on key IT initiatives.

Requirements

• 4+ years of IT Support/Admin experience with strong troubleshooting skills.
• Excellent communication skills for explaining technical solutions.
• Experience balancing multiple priorities in a fast-moving environment.
• Strong knowledge of IT security and best practices.
• Hands-on experience with macOS & Windows environments.
• Proficiency in Google Workspace or Microsoft 365 administration.
• Solid understanding of networking concepts.
• Experience managing MDM platforms.
• Familiarity with IT ticketing systems and asset management.
• Certifications such as CompTIA A+, Google IT, or similar.

Benefits

• Competitive Salary.
• Generous Medical, Dental, Vision, and Life Insurance.
• Company contributions to Health Savings Accounts.
• 401k Plan with Safe Harbor company-matching.
• Flexible vacation policy and paid holidays.
• Company-provided technology package.
• Relocation assistance for new hires from outside the area.