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Junior Product Support Specialist - Remote

Posted 7 days ago
Customer Service
Full Time
UK
23000 - 26000/year

Overview

Join our growing team as a Junior Product Support Specialist and deliver excellent customer service while working remotely within the UK.

In Short

  • Full time - Mon to Fri (9am - 5:30pm GMT)
  • Remote (Work from anywhere within the UK)
  • Starting ASAP
  • Salary range: £23-26k
  • Offer first-line product support to customers
  • Engage with potential customers via various channels
  • Collaborate with the product team on bug triaging
  • Focus on delivering clear and supportive customer interactions
  • Encouraged to collaborate on projects with the wider team
  • Regular check-ins with line manager

Requirements

  • Technically minded and empathetic
  • Comfortable with live chat, email, and phone support
  • Strong communication skills
  • Ability to investigate and resolve customer issues
  • Passionate about helping customers
  • Inquisitive and eager to learn

Benefits

  • Flexibility in working location
  • Work-life balance emphasized
  • Opportunity to join a passionate team
  • Regular team meet-ups
Bookwhen logo

Bookwhen

Bookwhen is a flexible and affordable booking solution that empowers thousands of businesses worldwide, ranging from yoga instructors to large corporations. Founded in Oxford, UK, Bookwhen operates as a remote-first company, allowing its team members to work from anywhere within the UK while prioritizing work-life balance. The company is driven by a passion for helping customers optimize their booking systems to turn their passions into successful businesses. With a small, dedicated team that values empathy, passion, inquisitiveness, and clarity, Bookwhen fosters a collaborative and supportive work environment.

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