Product Support Specialist - Remote

Overview

The Product Support Specialist provides technical operating and service advice to customers using Genie brand lifting equipment, ensuring proficient customer support and service training.

In Short

• Position based in Louisiana with remote work capabilities.
• 70% travel required within Louisiana.
• Provide technical support and service advice for Genie AWP products.
• Assist customers with service training needs.
• Collaborate with engineering for product improvement.
• Must have strong interpersonal and communication skills.
• 3+ years of related experience required.
• Valid driving license and clean driving records are necessary.
• Hands-on knowledge of Genie products is desirable.
• Salary range of $79,200 - $90,000 USD per year.

Requirements

• High school diploma or equivalent.
• 3+ years in field service or technical customer support.
• Excellent problem-solving and communication skills.
• Ability to work independently or in a team.
• Detail-oriented with strong orientation towards quality and safety.
• Knowledge of AWP industry and equipment is preferred.
• Experience with troubleshooting and repairing AWP products.
• Proficient in using tools and technology for repairs.
• Ability to demonstrate safe operation of AWP control systems.
• Strong learning and training capabilities.

Benefits

• Competitive salary and performance bonuses.
• Paid vacation and comprehensive benefits package.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Opportunities for career advancement.