Product Support Specialist - Remote

Overview

The Product Support Specialist is a key team member responsible for addressing customer queries, troubleshooting technical issues, and training users on product features, playing a pivotal role in customer retention and product development.

In Short

• Provide assistance and support to customers or end-users.
• Maintain a deep knowledge of the product and its features.
• Create and improve user guides and documentation.
• Train staff and customers on product usage.
• Participate in product testing and quality assurance.
• Act as a liaison between customers and the product development team.
• Manage the incident resolution process.
• Collaborate with sales, marketing, and engineering teams.

Requirements

• 3+ years of experience in a Product Support role.
• Bachelor's degree in Computer Science or relevant experience.
• Deep knowledge of Atlassian products (Jira and Confluence).
• Experience in system integration and technical triage.
• Knowledge of integration technologies and programming languages (XML, SQL).
• Understanding of Service-Oriented Architecture (SOA) and APIs.
• Familiarity with data modeling techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills.
• Ability to manage multiple projects simultaneously.

Benefits

• Opportunity to work in a next-generation technology environment.
• Remote work flexibility.
• Collaborative team atmosphere.
• Professional development opportunities.
• Engagement in innovative projects.