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Product Support Specialist - Remote

Posted 7 days ago
Customer Service
Full Time
BC, Canada

Overview

The Product Support Specialist will act as a bridge between the engineering team and operations, ensuring effective communication and support for internal requests while working in a fast-paced environment.

In Short

  • Perform technical troubleshooting with remote employees.
  • Document and resolve internal requests.
  • Implement new processes.
  • Provide articles for the help center.
  • Fulfill a list of tasks related to Product Support.
  • Be on call 24/7 for emergencies.
  • Redirect requests to different teams.

Requirements

  • 1 or 2 years of professional experience in a similar role.
  • Excellent troubleshooting skills.
  • Experience with a ticketing system.
  • Experience with Apple and Microsoft OS.
  • Fluent in English.
  • Self-driven and enjoy fast-paced teams and environments.
  • Attention to detail.
  • Experience with Service Level Agreements.

Benefits

  • Contribute to modernizing the Canadian mortgage industry.
  • Employee mortgage program with exclusive low rates.
  • Generous time-off policy including 4 weeks vacation per year.
  • Premium benefits plan fully paid by nesto.
  • Access to an annual health and wellness budget.
  • Temporary international work program.
nesto logo

nesto

nesto is a forward-thinking company dedicated to providing a positive, transparent, and simplified mortgage financing experience from start to finish. With a team of skilled technology experts, caring mortgage specialists, and a diverse marketing team, nesto is committed to leading change in the mortgage industry. The company has received accolades such as the 2023 and 2024 CLA Lender of the Year award and is recognized as a B Corp certified organization, emphasizing its commitment to making a positive impact on society and the planet. nesto's innovative Mortgage Cloud platform enhances client experiences by offering financial institutions access to proprietary technology. The company fosters a collaborative and inclusive work environment, encouraging diversity and the growth of its employees.

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