Product Support Specialist - Remote

Overview

As a Customer Support Representative at Vizcom, you’ll be the main point of contact for our users, helping them navigate the platform, troubleshoot issues, and maximize their experience.

In Short

• Respond promptly and empathetically to customer inquiries via chat, email, and occasional video calls.
• Troubleshoot issues, escalate when needed, and partner with internal teams to drive timely resolutions.
• Maintain deep product knowledge to guide customers through features and best practices.
• Identify trends in customer feedback to suggest improvements to processes, documentation, and the platform itself.
• Champion the voice of the customer across the company.

Requirements

• 2+ years in a customer support or customer-facing role, ideally within a SaaS or startup environment.
• Excellent written and verbal communication skills with a problem-solving, empathetic mindset.
• Comfortable working remotely (EST, MST, or PST timezones) and thriving in fast-paced, collaborative teams.
• Familiarity with support tools like Zendesk, Intercom, or similar platforms is a plus.
• A team player who loves planning, executing, winning, and celebrating together.

Benefits

• 100% employer sponsored medical care for employees, 25% towards dependents.
• Dental, Vision and Mental Health Care.
• Equity for all full-time, U.S.-based employees.
• Flexible PTO.
• Remote-first.
• 401(k) with payroll match.
• Generous annual Learning & Development allowance.
• Paid parental leave.