Senior Product Support Specialist - Remote

Overview

Join Pigment: Transforming Business Planning and Performance with AI. Founded in 2019, Pigment stands out as one of the fastest-growing SaaS companies globally, redefining business planning and performance with our AI-powered platform.

In Short

• You will help customers derive value from Pigment by being a product expert and problem solver.
• You will be a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers.
• You will have a good technical understanding of our infrastructure, and give recommendations on ensuring customers have the best platform experience.
• You will act as a player-coach to junior team members, guiding them on complex cases.
• You will own Support tickets from creation to closure.
• You will replicate and escalate bugs to Engineering/R&D Team.
• You will collaborate with Product Managers on feature requests, advocating for our customers and partners.
• You will lead on improving our processes and product.
• This position will require you to work 1-week on-call covers of P1 tickets with additional compensation.

Requirements

• You have 4+ years of experience in application support or technical support in the SaaS world.
• You have a “can-do” attitude: you’re hands-on and a go-getter.
• You have excellent written and interpersonal skills.
• You have general technical know-how and an affinity for learning new software.
• You would describe yourself as independent, empathetic, and accountable.
• You have strong project management skills and ability to deliver on time.
• Comfortable working in a remote, fast-paced environment as part of an international team.
• You speak English to a professional proficiency.

Benefits

• Competitive package.
• Stock options to ensure you have a stake in Pigment's growth.
• The best health insurance with Alan Blue entirely free for you and your family.
• Weekly Lunch and Lunch vouchers to cover your lunch breaks.
• Subscription to Egym Wellpass for full access to gyms, studios, and wellness spaces.
• Trust and flexible working hours.
• Along with one company offsite every year, we have brand new offices at the heart of major cities.
• High-end equipment to do your work in the best conditions.
• Remote-friendly environment.