IT Support Level 2/3 - Remote

Overview

The IT Support Level 2/3 Technician will work remotely for a US-based MSP, focusing on providing advanced technical support and solutions to clients.

In Short

• 4+ years of experience in Level 2/3 Helpdesk support.
• Proficient in Microsoft Intune and Office 365 applications.
• Expertise in Azure fundamentals and management.
• Strong desktop troubleshooting skills in Windows & macOS environments.
• Basic networking knowledge including DHCP, LANs, VLANs, and subnets.
• Manage assigned workload and maintain client relationships.
• Provide after-hours on-call support as needed.
• Assist with project work and onsite tasks.
• Proactively identify and resolve potential issues.
• Preferred certifications include CCNA and Microsoft 365 Certified.

Requirements

• 4+ years of experience in IT support.
• Proficiency in Office 365 and Azure.
• Strong troubleshooting skills.
• Networking knowledge.
• Ability to manage workload effectively.
• Excellent communication skills.
• Experience with email security and configuration.
• Preferred certifications: CCNA, Microsoft Certified: Azure Fundamentals.

Benefits

• Opportunity to work with an innovative IT company.
• Remote work flexibility.
• Dynamic team environment.
• Professional development opportunities.
• Potential for career advancement.