Level 2 - IT Technical Support - Remote

Overview

The Level 2 IT Technical Support role involves managing, deploying, and supporting network infrastructure while ensuring uptime and meeting client business objectives.

In Short

• Manage and support network infrastructure
• Perform audits of IT infrastructure
• Support servers, workstations, and network devices
• Implement backup and disaster recovery systems
• Troubleshoot networks and systems
• Document processes and provide end-user training
• Build strong client relationships
• Proactively escalate complex issues
• Continuing education on relevant technologies
• Work collaboratively in a customer-oriented team

Requirements

• 3-5 years of experience in network infrastructure
• Experience in a Windows environment
• Knowledge of Active Directory
• Firewall experience with ACLs, NAT, and VPN
• Support and configure Windows 10/11 workstations
• Experience with Microsoft Office 365 deployments
• Strong knowledge of network protocols
• Curiosity and desire to learn new technologies
• Effective verbal and written communication skills
• On-call availability may be required

Benefits

• Remote work setup
• Overtime pay for occasional evening and weekend work
• Opportunities for continuing education
• Collaborative team environment
• Building strong client relationships