Entry Level Technical Support - Remote

Overview

An overview paragraph about the job

In Short

• Provide professional technical support to clients using CRM software via phone, email, and chat.
• Assist customers in troubleshooting software issues and offer effective solutions.
• Guide clients through the features and functionalities of the CRM software to enhance their user experience.
• Document all customer interactions and resolutions in the internal systems accurately.
• Work collaboratively with the support team to improve service quality and response time.
• Attend training sessions to develop your technical expertise and product knowledge.
• Contribute to reports on customer feedback and areas for software improvement.

Requirements

• Strong communication skills.
• Basic understanding of CRM software.
• Ability to troubleshoot technical issues.
• Willingness to learn and adapt.
• Customer-oriented mindset.

Benefits

• Paid relocation to Greece.
• Opportunity to start a career in technology.
• Dynamic team environment.
• Training and development opportunities.