Technical Support Engineer (level 3) - Remote

Overview

Staff4Me is currently seeking a highly skilled and experienced Technical Support Engineer (level 3) to join our team. As a Technical Support Engineer, you will provide advanced technical support and troubleshooting for our clients' complex issues. You will collaborate with cross-functional teams and use your expertise to deliver effective solutions and ensure customer satisfaction.

In Short

• Provide real-time assistance to T2s, PNOCs and handle escalated calls.
• Work on Escalations, contact properties, troubleshoot, and resolve outstanding issues.
• Work on Circuit Cutover.
• Work with ISP to test their circuit and ensure proper bandwidth.
• Configure devices for new circuits with vendors.
• Run cables from new circuits to core switches.
• PMS and Portal page implementation and troubleshooting.
• Troubleshoot Wi-Fi and 3rd party vendor issues.
• Analyze data and logs to identify faults in production infrastructure.
• Collaborate with Engineering and vendors for new equipment integration.

Requirements

• Experience in technical support and troubleshooting.
• Strong knowledge of networking and Wi-Fi technologies.
• Ability to work with various vendors and third-party services.
• Excellent problem-solving skills.
• Strong communication and collaboration skills.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Professional development opportunities.
• Competitive salary and benefits.