Technical Support Engineer Level 1 - Remote

Overview

Staff4Me is looking for a TSE 1 (Technical Support Engineer Level 1) to join our dedicated support team. In this role, you will be the first point of contact for our customers seeking technical assistance. You will help diagnose and resolve issues related to our products and services, ensuring that our clients receive top-notch support.

In Short

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Provide guidance to customers on how to use our products effectively.
• Document customer interactions and resolutions in our support ticketing system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Stay informed about product updates and industry trends to provide accurate information to customers.

Requirements

• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer service or technical support.
• Familiarity with support ticketing systems.
• Willingness to learn about products and services.

Benefits

• Opportunity to work remotely.
• Supportive team environment.
• Access to training and development resources.