Level 1 Support Engineer / Technician - Remote

Overview

The Level 1 Support Engineer/Technician will provide direct support to end-users, manage access rights to business applications, and ensure effective communication with all stakeholders involved.

In Short

• Direct support to end-users
• Manage support requests and access rights
• Communicate with various support groups
• Assist in defining missing or non-standard processes
• Manage asset inventory and optimize usage
• Basic IT knowledge required
• Experience with support tools and ticketing systems
• Problem-solving skills needed
• Fluent in English and French
• Soft skills: communication and analytical abilities

Requirements

• Bac+2/+3/+5 in Information Systems or equivalent
• 6 months to 1 year of experience preferred
• Basic understanding of IT fundamentals
• Familiarity with support tools and asset management software
• Ability to diagnose simple IT issues
• Strong communication and service orientation
• English (B2+) and French (B2) proficiency
• German is a plus

Benefits

• Opportunity to work in a leading engineering and technology consulting firm
• Professional development and training opportunities
• Dynamic work environment with a focus on innovation
• Supportive team culture
• Career advancement potential