Support Technician / Engineer L1 - Remote

Overview

ALTEN MAROC is a subsidiary of the global leader in Engineering and Technology Consulting (ICT), providing agile and innovative engineering solutions for major global clients in various sectors.

In Short

• Provide precise and optimal IT solutions via phone, email, or chat.
• Resolve various issues (office software, Windows, Outlook, Internet, specific applications, hardware) after a 4-week training period.
• Participate in problem resolution and support to ensure positive customer satisfaction.
• Follow up on the existing backlog.
• Meet project performance indicators.

Requirements

• Bac+2 / Bac+5 in IT or related fields.
• Previous experience is desirable.
• Fluent in French and English (B2/C1).
• Technical school or university attendance is not mandatory as necessary training will be provided.
• Previous experience in customer support is an advantage.
• Excellent customer service skills: customer orientation, active listening, and interpersonal skills.
• Able to work in a dynamic environment and multitask.
• Availability to work 24/7 shifts.

Benefits

• Diverse career paths with internal mobility opportunities.
• Certification and diploma training.
• Regular events to combine well-being and performance.