Level 1/2 Support Technician - Remote

Overview

Join a leading Managed Services Provider known for exceptional customer service, where you will support clients in various sectors and help them succeed with empathy and responsiveness.

In Short

• Provide extraordinary customer service and support on incoming calls and escalated tickets.
• Organize incident priorities to meet SLAs.
• Configure and install hardware and software components.
• Manage antivirus software and keep definitions updated.
• Use Active Directory, DNS, and DHCP for server administration.
• Run preventative maintenance and onboard new customers.
• Assist in identifying infrastructure upgrades.
• Document policies and procedures.
• Be part of the on-call rotation.
• Troubleshoot various IT issues.

Requirements

• 3+ years of experience as an IT Technician, preferably for an MSP.
• O365 administration experience.
• Proficiency in desktop and server operating systems.
• Experience with Active Directory and virtualization tech.
• Knowledge of networking devices and firewall configuration.
• Excellent interpersonal and problem-solving skills.
• Experience with RMM and ticketing tools.
• Strong customer service skills.

Benefits

• Collaborative and supportive team environment.
• Opportunity for professional growth.
• Work remotely.