Remote Otter LogoRemoteOtter

L3 Support Technician - Remote

Posted 21 weeks ago
DevOps / Sysadmin
Full Time
Sri Lanka

Overview

The L3 Support Technician is responsible for handling the most complex and critical issues that cannot be resolved by L1 or L2 support.

In Short

  • Handle complex and critical issues
  • Resolve system or network outages
  • Perform advanced troubleshooting
  • Conduct root cause analysis
  • Customize software or hardware solutions
  • Provide recommendations for system improvements
  • Work with L1 and L2 support teams
  • Ensure high levels of customer satisfaction
  • Document solutions and processes
  • Stay updated with the latest technologies

Requirements

  • Deep technical expertise in systems and networks
  • Experience in troubleshooting complex issues
  • Strong analytical and problem-solving skills
  • Ability to work under pressure
  • Excellent communication skills
  • Experience with software and hardware customization
  • Knowledge of system improvement strategies
  • Ability to work collaboratively with teams
  • Relevant certifications are a plus
  • Experience in a similar role preferred

Benefits

  • Competitive salary
  • Health insurance
  • Opportunities for professional development
  • Flexible working hours
  • Supportive work environment
  • Access to the latest technologies
  • Career advancement opportunities
  • Paid time off
  • Team-building activities
  • Work-life balance initiatives
Dijital Team Pty logo

Dijital Team Pty

Dijital Team Pty Ltd is a dynamic and innovative company specializing in graphic and web design services. With a focus on delivering impressive graphics and responsive websites, the company is dedicated to contributing to the success of its clients through high-quality design solutions. The team values creativity, attention to detail, and effective communication, ensuring that projects are completed on time and meet or exceed client expectations. Dijital Team also emphasizes continuous learning and adaptation to the latest design trends and technologies, providing training opportunities such as HubSpot for its employees.

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