IT Support Technician - Remote

Overview

The IT Support Technician will provide hands-on and remote support to our employees, covering a broad range of IT functions. You’ll work directly with employees to resolve issues, manage access, and support business goals.

In Short

• Provide technical support to end-users within Insurify via Slack, remote access, and in-office.
• Build and deploy Apple and PC hardware, software packages, networking components, printers, and custom applications as required.
• Educate users on the proper use of computer systems and software.
• Log and track IT requests, ensuring timely resolution.
• Create and update standard operating procedures (SOP) and maintain technical documentation to drive process improvements.
• Implement security measures to protect computer systems, networks, and data.

Requirements

• Bachelor’s degree in a related field and 1+ years of computer user support experience, including experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience with supporting Mac and PC operating systems, both in-office and remote.
• Ability to communicate information, ideas, and concepts to employees concisely in both written and verbal formats.
• Exceptional customer service.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Benefits

• Competitive compensation
• Generous stock options
• Health, Dental Coverages
• 401K plan with match
• Unlimited PTO
• Generous company holiday calendar
• Learning & Development Stipends
• Paid Family Leave
• Social impact volunteer time
• Catered lunches in the office