IT Support Technician - Remote

Overview

The IT Support Technician provides technical assistance and support to end users across various organizations served by MSP clients, ensuring smooth system operation and end-user satisfaction.

In Short

• Respond promptly to user inquiries and provide advanced level technical support via phone, email, or remote support.
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices.
• Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.
• Troubleshoot spam filters, O365, Microsoft Exchange, and associated email solutions.
• Troubleshoot and resolve firewall, router, and other network related issues.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Escalate incidents to appropriate teams or vendors for further investigation and resolution.
• Setup and deployment of new PCs and printers.
• Create new users and maintain Active Directory information.
• Document technical procedures, configurations, and troubleshooting steps for reference and training purposes.

Requirements

• Strong interpersonal skills and exceptional problem-solving abilities.
• Outstanding customer service skills.
• Adeptness in multitasking and organization.
• Experience with IT support and troubleshooting.
• Ability to work in a fast-paced environment.
• Knowledge of emerging technologies and industry trends.

Benefits

• Opportunity to work with a diverse range of clients.
• Continuous learning and professional development.
• Flexible working hours.
• Participation in an on-call rotation for urgent issues.