IT Support Technician - Remote

Overview

We’re the fastest-growing sports gaming company ever. We build innovative games and products for American sports fans.

In Short

• Provide technical support for hardware and software systems across our local office and remote staff.
• Manage, maintain, and troubleshoot Zoom Rooms and AV equipment.
• Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity.
• Assist with software and hardware installations and upgrades, ensuring seamless deployment.
• Collaborate with senior IT staff on more complex technical problems, escalating when needed.
• Keep track of work and troubleshooting steps using our ticketing system.
• Deploy laptops as part of onboarding of new employees as well as providing spares to existing employees.
• Maintain hardware inventory.
• Document support procedures and update our internal knowledge base.
• Support IT projects and participate in larger rollouts for the organization.

Requirements

• A proactive technician with intermediate-level experience in IT support, capable of handling a range of technical problems independently.
• Knowledgeable in Mac and Windows environments, with the ability to support both.
• Working knowledge of Google Workspace, Slack, and Zoom.
• Understanding of network concepts.
• Passionate about solving problems, especially diagnosing and fixing technical issues.
• Someone with a strong, positive attitude, a knack for customer service, and a love for helping people - “Service with a smile”.
• Able to work independently, complete tasks in a timely manner, and thrive in a fast-paced, high-growth startup environment.
• Impeccable written and verbal communication with the ability to translate technical information in a non-technical format.

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season).
• 16 weeks of fully paid parental leave.
• A $500 home office allowance.
• A connected virtual first culture with a highly engaged distributed workforce.
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents.