IT Support Technician - Remote

Overview

The IT Specialist plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment, ensuring seamless technology experiences for BRG users worldwide.

In Short

• Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
• Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
• Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
• Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
• Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
• Assist with Windows Autopilot and Intune MDM for device provisioning and management.
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.

Requirements

• Proven experience in an enterprise Microsoft cloud and on-premises environment.
• Strong experience supporting Windows 10/11 and macOS operating systems.
• Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
• Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and customer service skills.
• Ability to communicate effectively with a range of stakeholders.
• Experience gained in a professional services or consulting environment would be beneficial for this role.

Benefits

• 75% on-site presence in an international BRG location with occasional remote work.
• Up to 25% travel for short-term IT support and infrastructure projects.
• IT personnel support global BRG locations, including remote employees and independent contractors.
• On-call and off-hours duties as required.
• Core support hours are between 8:00 AM – 7:00 PM local time, based on shift availability.