IT Support Technician - Remote

Overview

This position is ideal for someone who enjoys working alongside customers to prepare tailored solutions for their technical needs, and is passionate about breaking down intricate problems.

In Short

• Provide extraordinary customer service and support on incoming calls and escalated tickets.
• Organize incident priorities to ensure SLAs are met.
• Configure and/or install hardware and software components.
• Manage antivirus software and keep definitions updated.
• Use Active Directory, File & Print services, DNS and DHCP for server administration.
• Run preventative maintenance.
• Onboard new customers and lead network discoveries.
• Document policies and procedures.
• Be part of the on-call rotation with other staff.
• Troubleshoot various technical issues.

Requirements

• 3+ years of experience as an IT Technician, preferably for an MSP.
• MS 365 administration experience.
• Familiarity with desktop and server operating systems.
• Strong understanding of networking devices and appliances.
• Excellent interpersonal, problem-solving, and customer service skills.
• Familiarity with various technology brands.

Benefits

• Collaborative and supportive team environment.
• Opportunity for professional growth.
• Work with a well-organized task management plan.
• Engage in a community-centered organization.