Level 3 IT Systems Engineer - Remote

Overview

We’re looking for someone who enjoys solving problems… especially the ones that start with ‘nothing changed, it just stopped working.’ We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction. The ideal candidate is proactive, solutions-driven, and focused on security, reliability, and performance.

In Short

• Provide remote technical support via phone, ticketing systems, and remote tools.
• Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
• Design and implement solutions to improve security, uptime, and performance.
• Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
• Administer virtualization platforms (VMware, Hyper-V).
• Support and maintain cloud infrastructure (Azure and/or AWS).
• Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
• Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
• Perform network, server, and security assessments following best practices.
• Communicate clearly and proactively with clients and internal teams.

Requirements

• 7–10 years of hands-on experience, ideally in an MSP environment.
• Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
• Advanced experience with virtualization (VMware, Hyper-V).
• Experience with cloud platforms (Azure and/or AWS).
• Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
• Excellent communication, organization, and time-management skills.
• Proactive, results-oriented, and a strong team player.
• Experience handling customer support via calls and tickets.
• Professional-level English.
• Nice to have: technical sales experience.

Benefits

• Community-centered organization culture.
• Opportunity to work with clients in different sectors.
• Focus on empathy and responsive service.