Customer Service Representative - Remote

Overview

As a Customer Service Representative at Insurify, you will play a crucial role in providing exceptional support to customers navigating their insurance needs, ensuring timely and effective solutions while fostering a positive customer experience.

In Short

• Assess and evaluate customer issues related to insurance coverage and payments.
• Coordinate onboarding documents for sale finalization.
• Apply problem-solving skills to navigate complex situations.
• Verify customers' coverage and resolve billing issues.
• Develop new processes for customer onboarding and retention.
• Resolve complaints by presenting well-considered solutions.
• Educate customers on avoiding policy interruptions.

Requirements

• Experience in Customer Support via phone, email, and chat.
• Excellent communication skills.
• Phenomenal phone skills.
• Well-organized and self-driven.
• Licensed in Property & Casualty Insurance preferred.
• Bilingual is a plus.
• Must be located in specific states in the USA.

Benefits

• Competitive compensation.
• Generous stock options.
• Health and dental coverages.
• 401K plan with match.
• Unlimited PTO.
• Generous company holiday calendar.
• Learning and development stipends.
• Paid family leave.
• Social impact volunteer time.
• Catered lunches in the office.