Customer Service Representative - Remote

Overview

Pavago is seeking a polished Customer Service Representative (CSR) for our esteemed client. The ideal candidate will epitomize sophistication and possess a deep understanding of the nuances of luxury customer service. The CSR will excel in providing personalized assistance to our discerning clientele, handling inquiries and concerns with finesse and professionalism. With a focus on delivering exceptional service, they will contribute to maintaining the prestigious reputation of our client in the luxury retail market.

In Short

• Respond to inbound customer inquiries via phone, email, or chat in a prompt and professional manner.
• Identify and resolve customer issues swiftly and effectively.
• Accurately document all inbound customer interactions and transactions.
• Ensure inbound calls are handled promptly and professionally.
• Demonstrated creativity in problem-solving and adaptability to evolving customer needs.
• Meticulous attention to detail in all customer interactions.
• Exceptional empathy and emotional intelligence.
• Cultural awareness and appreciation for diversity.
• Exemplary professionalism and poise in all interactions.
• Commitment to continuous learning and personal growth.

Requirements

• Ability to develop and execute innovative strategies to drive online sales.
• Mid to Senior level experience.
• Technical expertise in CRM systems like Salesforce.
• Proficiency in email management platforms such as Outlook.
• Experience with project management tools like Asana.
• Proficiency in video conferencing platforms like Zoom.
• Familiarity with collaboration tools like Slack.
• Proficiency in G Suite applications.

Benefits

• Opportunity to work in a prestigious luxury retail environment.
• Engagement in a dynamic and innovative team.
• Continuous learning and professional development opportunities.
• Ability to make a profound impact on customer experiences.
• Flexible working hours.