Customer Service Representative - Remote

Overview

This role involves providing customer support and resolving issues through various channels while maintaining professionalism and accuracy.

In Short

• Resolve customer issues via phone, web, or email.
• Process applications and audits in a timely manner.
• Provide guidance on certification pathways.
• Maintain accurate customer database.
• Develop customer communications.
• Stay updated on company policies.
• Document processes as required.
• Exhibit high levels of professionalism.

Requirements

• High School Diploma or equivalent required.
• Minimum one year experience in customer service.
• Good interpersonal skills.
• Strong communication and organizational skills.
• Attention to detail.
• Ability to work in a team environment.
• Positive attitude under stress.
• Basic knowledge of Microsoft Office Suite.

Benefits

• Possibility to convert to a full-time position.