Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 15 hours ago
Customer Service
Full Time
Mexico

Overview

The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team and you will be joining a team of representatives, and answer directly to our VP of Customer Success & Customer Support Team Lead.

In Short

  • Communicate with customers via phone, chat and email
  • Provide knowledgeable answers to questions about our product
  • Become an expert in our software
  • Troubleshoot and resolve technical or account related issues, escalating complex cases to Engineering as needed
  • Ability to work at a fast pace, completing upwards of 50 customer engagements per day

Requirements

  • Strong communication skills
  • Experience in customer service
  • Problem-solving abilities
  • Technical aptitude for software
  • Ability to work in a fast-paced environment

Benefits

  • Join a dynamic team
  • Opportunity to grow within the company
  • Work with a product loved by thousands
Hireframe logo

Hireframe

Hireframe is a remote-first company specializing in nearshore and offshore staffing solutions, with team members located in the United States, Mexico, and the Philippines. The company focuses on providing high-quality market research services to Fortune 500 clients across various industries. Hireframe fosters a supportive environment that emphasizes professional growth and development, offering comprehensive benefits such as permanent work-from-home options, tax-free compensation, performance bonuses, and opportunities for skill enhancement in communication and leadership.

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