Customer Service Representative - Remote

Overview

The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service.

In Short

• Answer all incoming customer service phone calls and emails in a timely manner
• Live chat with customers as requests come in
• Build relationships and engage with customers
• Identify customers’ needs and provide solutions
• Act as a liaison between headquarters and different retail departments

Requirements

• At least 1 year of previous customer service experience in a rapidly changing environment
• Process-oriented with high attention to detail
• Perfect English in both verbal and written communications
• Manage large amounts of incoming phone calls
• Strong communication skills with the ability to problem-solve under pressure
• Startup minded, positive, and a hands-on attitude
• Ability to multi-task in a fast-paced environment
• Experience in Google Suite, Zendesk, and Shopify are a plus

Benefits

• A team that believes in the mission and works hard
• Individuals who generate ideas to evolve the business
• An environment that strives for efficiency and respects your off-time
• Exponential growth opportunities in the future