Customer Service Representative - Remote

Overview

As a Customer Service Representative at Mukuru, you will deliver exceptional service while ensuring accurate and compliant foreign exchange transactions.

In Short

• Process foreign exchange transactions accurately.
• Verify documentation for compliance with legal standards.
• Maintain and reconcile stock balances.
• Stay informed on foreign exchange rates and regulatory changes.
• Uphold Mukuru's brand standards in customer interactions.
• Take ownership of personal and professional development.

Requirements

• Grade 12 or equivalent education.
• 1 year of experience in a customer service role.
• Desirable experience in foreign exchange.
• Knowledge of foreign currencies and FICA regulations.
• Computer literacy and telephone communication skills.
• Organizational and administrative abilities.
• Attention to detail.

Benefits

• Opportunity to work with one of Africa's trusted FinTech brands.
• Chance to contribute to community empowerment.
• Professional development opportunities.