Customer Service Representative - Remote

Overview

The Cigna Group seeks dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at critical points of their lives.

In Short

• Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Management.
• Handle multiple applications on several screens during calls.
• Update conversion requests and provide shipment status to members.
• Advocate for members by obtaining prescriptions from physicians.
• Ensure accurate documentation of all contacts to maintain quality.
• Use active listening skills to address member concerns.
• Meet call center metrics while providing excellent customer service.
• Work from home with a dedicated workspace.
• Participate in training and adhere to compliance expectations.
• Maintain a flexible schedule, including nights and weekends.

Requirements

• High School diploma or equivalent required.
• At least 2 years of relevant experience in Health Care or Call Center.
• Strong computer skills, including Microsoft Office.
• Exceptional listening and customer service skills.
• Ability to adapt in a dynamic work environment.
• Strong organizational and communication skills.
• Ability to work a flexible schedule.
• Dedicated workspace with no distractions.
• Tech-savvy and able to learn quickly.
• Ability to foster teamwork and partnership with cross-functional departments.

Benefits

• Comprehensive health-related benefits starting on day one.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.
• Annual bonus plan eligibility.
• Support for whole health and well-being.
• Focus on improving health and vitality.
• Commitment to enhancing the lives of clients and customers.