Remote Otter LogoRemoteOtter

Technical Support Technician - Remote

Posted 13 weeks ago

Overview

The Technical Support Technician will be part of a level 2 support team, responsible for handling customer complaints and providing expertise in network incident management.

In Short

  • Handle customer complaints for ADSL, FTTH, and associated services.
  • Analyze, diagnose, and resolve incidents under time constraints.
  • Ensure customer satisfaction with timely and relevant responses.
  • Communicate effectively with clients.
  • Identify and diagnose service disruptions and implement corrective measures.
  • Monitor the progress of level 1 tickets.
  • Support the customer service team and first-level field teams.
  • Guide the client through the resolution process.
  • Qualify tickets before escalation to level 3 experts.
  • Follow up on incidents and analyze trends for preventive actions.

Requirements

  • Bac +5 degree in networks and telecommunications or IT development.
  • Less than one year of experience.
  • Advanced communication skills in French.

Benefits

  • Diverse career paths with internal mobility opportunities.
  • Certified and diploma training programs.
  • Regular events to combine well-being and performance.

Translated from French

Similar Jobs:

ALTEN logo

Technical Support Technician - Remote

ALTEN

14 weeks ago

Join our team as a Technical Support Technician, providing expert support in network incident management.

Network Support
Incident Management
ADSL
FTTH
Worldwide
Full-time
Customer Service
Treantly logo

IT Support Technician - Remote

Treantly

2 weeks ago

The IT Support Technician provides technical assistance and support to end users, ensuring smooth system operation and high user satisfaction.

IT Support
Technical Support
Troubleshooting
Active Directory
Philippines
Full-time
Customer Service
$TBD, DOE
BRG (UK) Limited logo

IT Support Technician - Remote

BRG (UK) Limited

3 weeks ago

The IT Support Technician provides essential IT support across a global Microsoft cloud and on-premises environment, ensuring seamless technology experiences for users.

IT Support
Microsoft Cloud
Windows 10/11
MacOS
Hong Kong
Full-time
DevOps / Sysadmin
Treantly logo

IT Support Technician - Remote

Treantly

3 weeks ago

The IT Support Technician provides technical assistance and support to end users, ensuring smooth system operation and high customer satisfaction.

Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Issues
Philippines
Full-time
Customer Service
Insurify logo

IT Support Technician - Remote

Insurify

5 weeks ago

The IT Support Technician provides hands-on and remote support to employees, managing IT functions and ensuring effective issue resolution.

IT Support
Technical Support
MAC AND PC Operating Systems
Customer Service
MA, USA
Full-time
DevOps / Sysadmin