Sales and Administration Support Officer - Remote

Overview

The Sales and Administration Support Officer is responsible for providing comprehensive support across sales, technical, and administrative functions within the business.

In Short

• Deliver outstanding customer service throughout the sales process.
• Engage with vendors to procure quotes and products.
• Support the sales, technical and administration teams to achieve outstanding customer satisfaction.
• Monitor, maintain, and respond to items received in the sales email inbox.
• Answer incoming calls and assist customers with inquiries.
• Liaise with vendors to procure quotes and request products.
• Assist with data entry of supplier invoices and account reconciliations.
• Ensure compliance requirements and insurance records are up to date.
• Maintain strict confidentiality and data security protocols.
• Liaise with customers, vendors, and partners to coordinate service delivery.

Requirements

• Proficiency in Professional Services Automation (PSA) software.
• Experience with Enterprise Resource Planning (ERP) software.
• Strong communication skills (written and verbal).
• Self-motivation and organizational abilities.
• Prior experience in sales and/or administration.
• Experience in a reseller environment is highly regarded.
• Familiarity with Dynamics 365 Business Central is advantageous.

Benefits

• Opportunity to work in a dynamic team environment.
• Gain experience in sales and administration support.
• Engage with a variety of vendors and customers.
• Contribute to compliance and risk management initiatives.