Remote Otter LogoRemoteOtter

Level 2 - Support Technician - Remote

Posted 15 weeks ago
Customer Service
Full Time
USA, Philippines

Overview

The Level 2 Support Technician is responsible for providing technical support to clients, utilizing strong communication skills and technical knowledge to guide clients through challenges.

In Short

  • Position: Level 2 Support Technician
  • Employer: MSP company based in USA
  • Remote work setup
  • Working schedule: Monday-Friday, 8:00AM - 5:00PM PST
  • Requires strong technical aptitudes
  • Minimum of 3 years of experience in IT support
  • Good communication skills are essential
  • Ability to manage client relationships effectively
  • Fast-paced work environment
  • Support clients and peers with common IT technologies

Requirements

  • Strong knowledge of popular IT technologies
  • At least 3 years of hands-on experience
  • Excellent communication skills
  • Ability to handle client struggles with guidance
  • Experience in a fast-paced environment

Benefits

  • Remote work flexibility
  • Opportunity to work with a diverse client base
  • Professional growth in IT support
  • Collaborative team environment
HireArchi logo

HireArchi

HireArchi is a dynamic Hospitality and Asset Management company based in the USA, specializing in a diverse portfolio that includes restaurant franchises, fitness franchises, and commercial retail real estate investments. With a focus on strategic financial leadership and operational efficiency, HireArchi is committed to driving growth and profitability while fostering a culture of accountability and continuous improvement. The company values detail-oriented professionals who excel in financial strategy and analysis, and it offers a remote work setup aligned with Pacific Standard Time.

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