Level 2 - Support Technician - Remote

Overview

The Level 2 Support Technician is responsible for providing technical support to clients, utilizing strong communication skills and technical knowledge to guide clients through challenges.

In Short

• Position: Level 2 Support Technician
• Employer: MSP company based in USA
• Remote work setup
• Working schedule: Monday-Friday, 8:00AM - 5:00PM PST
• Requires strong technical aptitudes
• Minimum of 3 years of experience in IT support
• Good communication skills are essential
• Ability to manage client relationships effectively
• Fast-paced work environment
• Support clients and peers with common IT technologies

Requirements

• Strong knowledge of popular IT technologies
• At least 3 years of hands-on experience
• Excellent communication skills
• Ability to handle client struggles with guidance
• Experience in a fast-paced environment

Benefits

• Remote work flexibility
• Opportunity to work with a diverse client base
• Professional growth in IT support
• Collaborative team environment