Service Desk Agent - Level 1 - Remote

Overview

The Service Desk Agent - Level 1 position involves providing remote support to clients by troubleshooting and resolving IT issues via telephone and email.

In Short

• Remote work setup.
• Working schedule: Thursday to Monday OR Friday to Tuesday, 10:00 am - 7:00 pm Manila Time.
• Salary range: $1,200 - $1,300 monthly.
• Strong customer service skills required.
• Experience with Windows and Mac OSX preferred.
• One year of help desk experience required.
• Familiarity with Microsoft 365 and ITSM ticketing systems.
• Support for enterprise applications desired.
• Benefits include 13th Month Pay and personal time off after 90 days.
• Opportunity to work with a variety of corporate clients.

Requirements

• Excellent oral and written communication skills.
• Understanding of computers, both Windows and Mac OSX.
• Experience with email systems and basic network troubleshooting.
• Support experience with enterprise applications.
• Ability to document issues and troubleshooting steps.
• Proficiency in Microsoft 365, including Active Directory.
• Experience with ITSM ticketing systems like ServiceNow.
• Knowledge of collaboration tools like Teams, Slack, or Zoom.
• Experience in a call center environment is a plus.
• Knowledge of Microsoft 365 Admin Center and Azure Active Directory is a plus.

Benefits

• 13th Month Pay.
• Health Maintenance Organization (HMO) coverage.
• Government contributions allowance.
• Personal Time Off after a 90-day probationary period.
• Opportunity to work with a variety of corporate clients.
• Remote work flexibility.
• Supportive team environment.
• Training and development opportunities.
• Potential for career advancement.
• Access to company resources and tools.