Service Agent - Remote

Overview

The Service Agent provides excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process. They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.

In Short

• Field and respond to requests from patients and providers.
• Keep provider schedules full and optimized.
• Guide patients through the intake process.
• Match patients appropriately to providers.
• Handle administrative tasks like faxes and emails.
• Ensure authorizations are taken care of.
• Work one of the specified shifts.
• Contribute to a national mental health practice.
• Support accessible and responsible care.
• Be part of a team focused on quality treatment.

Requirements

• Availability to work specified shifts.
• Strong communication skills.
• Experience in customer service.
• Ability to handle administrative tasks efficiently.
• Understanding of patient care processes.

Benefits

• Be part of a transformative mental health practice.
• Work in a supportive team environment.
• Contribute to improving access to mental health care.
• Engage with innovative technology.
• Focus on quality treatment for patients.