Guest Service Agent - Remote

Overview

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

In Short

• Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person.
• Assist guests with bookings, modifications, cancellations, and special requests.
• Handle guest complaints and issues promptly.
• Coordinate smooth check-ins and check-outs.
• Provide guests with local information and recommendations.
• Maintain accurate records of guest interactions in the CRM system.
• Work closely with housekeeping and maintenance teams.
• Uphold the brand’s values by delivering a personalized experience.

Requirements

• Proven experience in customer service or hospitality.
• Exceptional verbal and written communication skills in English.
• Strong problem-solving skills with a calm demeanor.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and basic office tools.
• Flexibility to work shifts, weekends, and holidays.
• Passion for delivering exceptional guest experiences.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth.
• Training and professional development programs.
• A positive and collaborative work environment.
• Discounts on Flex Living properties for personal use.