Client Success Partner - Remote

Overview

As a Client Success Partner at Flex Living, you will be the friendly face and trusted voice for our customers, creating exceptional experiences and solving problems with empathy and speed.

In Short

• Respond to customer inquiries via email, phone, and chat.
• Provide clear information about services, properties, and booking processes.
• Handle customer concerns and complaints with proactive solutions.
• Create memorable experiences for clients to foster long-term relationships.
• Follow up with clients to collect feedback and ensure satisfaction.
• Troubleshoot booking or property issues and keep customers informed.
• Collaborate with internal teams to resolve issues quickly.
• Gather customer feedback to help improve services.
• Maintain detailed records of interactions using a CRM system.
• Track performance and contribute to team reporting.

Requirements

• Previous experience in customer support or client success.
• Excellent written and verbal communication skills in English.
• Calm and positive attitude in challenging situations.
• Proficiency with CRM systems and support platforms.
• Organized and proactive, with multitasking abilities.
• Empathetic with a genuine drive to help others.

Benefits

• Be part of a high-performance, close-knit team.
• Opportunity to shape the future of the rental industry.
• Work in a fast-paced, growth-driven environment.
• Flexible working conditions.
• Engage in continuous learning and development.