Client Service Agent - Remote

Overview

As a Client Service Agent at Flipster, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and management, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow up of user enquiries.

In Short

• Join the Flipster operations team as a Client Service Agent.
• Engage with clients regarding cryptocurrency and trading platform inquiries.
• Assist with account registration and management.
• Handle promotion and event inquiries.
• Troubleshoot platform issues.
• Manage escalation and follow up of user inquiries.
• Possess a keen interest in cryptocurrency and blockchain technologies.
• Have basic knowledge of financial products and exchange services.
• Work in a dynamic and innovative environment.
• Contribute to the growth of a next-level trading platform.

Requirements

• Interest in cryptocurrency and blockchain technologies.
• Basic knowledge of financial products and exchange services.
• Strong communication skills.
• Ability to troubleshoot and resolve issues.
• Experience in customer service is a plus.
• Ability to manage multiple inquiries effectively.
• Team player with a proactive attitude.
• Willingness to learn and adapt in a fast-paced environment.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.

Benefits

• Opportunity to work in the exciting field of cryptocurrency.
• Dynamic and innovative work environment.
• Potential for career growth within the company.
• Collaborative team culture.
• Access to exclusive insights and opportunities in the cryptoverse.
• Flexible working hours.
• Comprehensive training and support.
• Engagement in a decentralized and well-governed space.
• Contribute to the development of innovative crypto projects.
• Be part of a bold future for crypto.